![]() » If the postal service returns a package to Voyagers K9 Apparel as unclaimed, we will notify the purchaser via email. What if a package is returned as unclaimed? » If the postal service returns a package to Voyagers K9 Apparel as undeliverable, we will notify the purchaser via email. What if a package is returned as undeliverable? » You will receive a shipping notification and tracking number from when we ship. Why didn't I receive my order or shipping confirmation emails? » Delivery times will vary at different times of the year, but we aim to fulfill within. How long will it take for my order to arrive? » If the USPS returns a package to us, we will notify the purchaser via email. What happens if a package is returned to Voyagers K9 Apparel? » Fulfillment time will vary depending on whether you order a custom dog coat or stocked dog clothing. » When we fulfill an order, we will notify you with a shipping notification and tracking number. Voyagers K9 Apparel ships our products to Canada, Australia, and New Zealand. Will Voyagers K9 Apparel ship to international locations? RTS is also used for mail that cannot be delivered because of an incorrect or nonexistent address, and mail that is refused by the recipient. » Voyagers K9 Apparel offers free shipping on orders of $100 or more. Return to sender (RTS) is a designation for undeliverable-as-addressed mail that cannot be forwarded because no active change-of-address order is on file. What are the shipping rates for Domestic USA deliveries? » Voyagers K9 Apparel uses the postal system to deliver our products. How does Voyagers K9 Apparel ship products? Protecting Pups with Quality and Comfort Since 1993 coat with harness openings, or custom coats will not be refunded. » Unless the purchaser makes reshipment provisions within one week of the email notification, Voyagers K9 Apparel will treat the order as a Return for Refund. After sending this notification, we hope to hear from the purchaser within a week to work out another delivery arrangement. If the USPS returns an unclaimed package to us, we will contact the purchaser via the email provided when ordering the product. Voyagers K9 Apparel notifies purchasers that we have shipped an order with a shipping notification and tracking number from to follow the delivery progress of orders. A local post office will normally hold a package for pick up or re-delivery for 3–4 weeks before returning the package to the sender. An Unclaimed label means that the post office left an Attempted Delivery Notification (a peach-colored slip) because the item was not picked up at the destination post office and/or the purchaser made no attempt to schedule re-delivery in a timely manner. If the postal service returns a package to Voyagers K9 Apparel as unclaimed, we will notify the purchaser via email of the order's status.
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